IVR Software
Find the best IVR Software for your business. Compare top ERP, CRM, POS Software systems with customer reviews, pricing and get a free demo.
FluentStream
By FluentStream Technologies
Features: Record inbound/outbound calls for select extensions. With WebPhone you can turn your browser into your phone.
Plum Voice Hosted IVR
By The Plum Group
Features: Roles-based permission controls Rapid application development
Smart Queue by AVOXI
By avoxi.com
Features: Automatic call distribution (ACD) skills-based routing Quality assurance / input tracking
MiContact Center
By Mitel Networks
Features: Email, fax, voicemail, SMS & web chat integration Automatic speech recognition
Fonvirtual Virtual PBX
By Fonvirtual
Features: Interactive Voice Response (IVR) Multi-Channel Data Collection
Magnetic North
By Magnetic North
Features: Realtime & historical reporting Quality monitoring & coaching
What is IVR Software ?
Interactive voice response (IVR) is a technology that allows a computer to interact with humans through the use of voice and DTMF tones input via a keypad. In telecommunications, IVR allows customers to interact with a company’s host system via a telephone keypad or by speech recognition, after which services can be inquired about through the IVR dialogue. IVR systems can respond with pre-recorded or dynamically generated audio to further direct users on how to proceed. IVR systems deployed in the network are sized to handle large call volumes and also used for outbound calling, as IVR systems are more intelligent than many predictive dialer systems.
