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Nextiva CRM Software
The cloud-based CRM by Nextiva saves businesses time by consolidating all company communications into one platform. Deliver a smooth and seamless customer experience with a unified sales and service CRM. Nextiva's CRM does more than storing contact information. Businesses can easily track leads through their sales pipeline, making sure they don't slip through the cracks. Serve customers better with a full-featured help desk that can intelligently route cases to the correct team members. What makes Nextiva's CRM attractive for businesses is how it manages all of a company's communications—phone, chat, email and chat—on one platform. No third-party integrations are needed to streamline your workflow, increase sales and deliver outstanding customer service.
Behind the scenes, Nextiva has a powerful automation engine that can save time handling repetitive tasks. It can move leads through your pipeline, follow up on customer requests or escalate cases to specific team members.
Simplisys Service Desk
Simplisys Service Desk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests.
Simplisys Service Desk provides incident and application support, as well as management of crisis events and IT infrastructure changes. With configurable workflows, users have a graphical view of processes in real time. The routing technology enables IT support staff to answer inquiries, questions, requests, and complaints from multiple channels which can be assigned to the correct team depending on workload, priority, and the nature of the issue.
With Simplisys Service Desk's incident and reports scheduler, routine incidents can be scheduled, such as housekeeping and planned maintenance tasks, with customizable repetition rates. Cases can be managed and categorized using unique identifiers to help service staff manage response and resolution times, as well as assign priority levels.
