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Zopim Software

Name: Zopim Software
Rating: 4.5 (2 reviews)

By Zendesk

1372 Interested

Highlights : About Zopim Software

Triggers

Pre-chat & offline forms

Visitor list

Chat ratings

File sending

Chatbots

About Zopim Software

Zopim is a Web-based live chat solution that is designed for small and midsize enterprises and offers live chat, triggered chat and chat analytics within a unified solution. Zopim allows agents and sales representatives to remotely engage with website visitors. The solution offers triggered chat functionality in which agents can automatically initiate a live chat session if a visitor gets stuck on a page or needs assistance with something. With reporting and a dashboard feature, users can monitor agent and chat performance and get a complete view of the customer engagement process. This helps them to analyse and generate feedback regarding customer experience.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Triggers

Pre-chat & offline forms

Visitor list

Chat ratings

File sending

Chatbots

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