Home > Softwares > CRM Offerings > Customer Service Software > Zoho Assist

Zoho Assist

Name: Zoho Assist
Rating: 4.5 (2 reviews)

By Zoho

1439 Interested

Highlights : About Zoho Assist

Reboot and Reconnect

Advanced Reports

Customer widget

Desktop plugin

Two-way screen sharing

File Transfer

Multi-Monitor Support

About Zoho Assist

Zoho Assist is a cloud-based remote support software designed for organizations of all sizes. The solution allows IT technicians to remotely support customers all across the globe. Key features of Zoho Assist include file transfer, concurrent sessions, remote print, chat, multi-monitor navigation, computer grouping, group-based access to technicians, robust security, user management, and many others. With multiple methods to initiate a session and no installation required at the technician's end, connecting to a remote desktop is pretty simple in Zoho Assist. Zoho Assist offers you cross-platform remote support by allowing you to work on a remote desktop right from your browser. Rebranding options in Zoho Assist helps you to use your company's name, favicon, logo, and a customized user portal.

Specifications

Business Size

Enterprise

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Supports all operating systems

Send Ctrl+Alt+Del

Reboot and Reconnect

Advanced Reports

Customer widget

Desktop plugin

Two-way screen sharing

File Transfer

Multi-Monitor Support

Clipboard Sharing

Scheduling Sessions

Zendesk Integration

Zoho Desk Integration

Organization Roles

Instant Chat

UAC Compatible

User Management

Session Transfer

Import Google Contacts

Support from Mobile Apps (iOS, Android)

Support to Mobile Apps (iOS, Android)

Session Notes

Custom Email Templates

Rebranding

Computer Grouping

Group Permissions

Deployment

Wake on LAN

Session Confirmation

Benefits

Support remote customers

Support remote customers through ad-hoc, attended remote sessions. Requires no prior installation.

Remote access for computers

Unattended remote access for computers, both inside and outside LAN, by deploying remote agent. Mass deployment options available.

Sending updates or files

Send updates or patches or any type of file to your remote customer's computer quickly during the session using in-built file transfer.

Reboot any remote computer

Reboot any remote computer with a single click and reconnect to the session without losing control. You can also reboot in safe mode.

It Provides a free edition and cost

Zoho Assist provides a free edition for professional support needs and costs from $12/month for additional technicians.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO

Kanbanize

Features: API calls Custom domain

Piktochart

Features: Functional innovation Icons and images