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Zingle

Name: Zingle
Rating: 4.5 (2 reviews)

By Zingle

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Highlights : About Zingle

Mass texting

Polls / voting

Coupons

Scheduling

Shortcodes

Team inbox

Analytics

Multi-channel messaging

Social media integration

Language translations

Automated message flows

Performance tracking and reporting

Real-time messaging

iOS and Android mobile apps

Dynamic contact segmenting

Rules-based workflows

One-click SMS group messaging

Custom fields and profiles

Filters and conditions

Delayed messages

Internal collaboration notes

About Zingle

Zingle is a real-time business SMS messaging platform which enables communication between businesses and their customers via text, and other mobile messaging channels. The solution provides both small and large-sized companies with a unified inbox for customer communication and team collaboration. Users can segment contacts, setup automated message flows, and track performance with reporting and analytics.Businesses can segment and tag their customers or contacts based on specific categories, with dynamic segmentation that allows users to create rules (or filters) to have contacts automatically added or removed. Group messaging allows users to use filters and tags to send messages in bulk and connect with multiple contacts in an instant. Customizable fields allow businesses to create customer profiles that meet the needs of their business, including fields such as appointments, status, check-in and check-out, and more. Zingle’s team inbox enables users to receive real-time messages from across all channels for both customer communication and team collaboration. Users can create saved replies and message templates to respond more efficiently, and use the built-in language translator to translate over 90 languages in order to communicate with every customer without barriers. Additional features include internal notes, delayed messages, PMS (property management system) integrations, emojis, autoresponders, opt-in / opt-out support, MMS messaging, and more. Users can customize a variety of automations called ‘Zings’ in order to respond to customers which can be tailored to business needs. Zingle allows users to choose from over 25 automated actions, such as if-then action messaging, as well as use filters and conditions to intelligently automate communications and responses. Analytics and reporting help businesses track and maximize performance to make data-driven decisions.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Zingle allows customers to text businesses via a dedicated phone number or an existing landline to help increase customer engagement and loyalty.

Businesses can segment and tag their customers and contacts based on specific categories.

Receive real-time messages from customers across multiple channels within one unified inbox.

Engage with customers through Facebook Messenger and other messaging apps through the Zingle platform.

Create internal notes in any conversation and manage all customer info with editable contacts and tags to quickly find messages or contacts with search.