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Zendesk Help Desk Software

Name: Zendesk Help Desk Software
Rating: 4.5 (2 reviews)

By Zendesk

1451 Interested

Highlights : About Zendesk Help Desk Software

REST API

Audit logs

Answer Bot

Salesforce & SugarCRM integrations

Branded customer-facing web interface

Full CSS rebranding

Robust reporting & advanced analytics

Email compliance archive

About Zendesk Help Desk Software

Zendesk is a cloud-based help desk management solution offering customizable tools to build customer service portal, knowledge base and online communities. The solution offers a customizable front-end portal, live chat features and integration with applications like Salesforce and Google Analytics. Zendesk is used across a wide range of vertical markets including technology, government, media and retail, from small to large. Zendesk’s online customer portal helps support agents to keep track of tickets raised and their status. Customers can go through existing tickets to find answers from queries similar to their question and if not satisfied, customers can raise their own tickets in the portal. Zendesk also offers branding of support pages with business logos, themes and brand images.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

REST API

Audit logs

Answer Bot

Salesforce & SugarCRM integrations

Branded customer-facing web interface

Full CSS rebranding

Robust reporting & advanced analytics

Email compliance archive

Screencasting

Multiple ticket forms

Multi locale (timezone and languages)

Multi-brand support with linked accounts

Community forums

Public and private forums

Real time updates

Custom roles & permissions

Group rules and macros

SSO with Twitter, Facebook, Google and SAML

SLA management

Over 100 out-of-the-box integrations with 3rd party apps

Overview dashboard

Flexible ticket management with automated workflow

Export ticket views to CSV

Multi-channel support: email, web, phone, chat, social media

Custom business rules (triggers & automations)

Open API

Knowledge base

Web widget

Support performance dashboards

Self service help center

Benefits

customers interactions

Increase and improve the quality of customers interactions.

great customer support

The fastest way to great customer support. Rapid setup and deployment

Support your customers

Support your customers across any communication channel including web, email, chat, and social media.

Reports and dashboards

Powerful reporting and advanced analytics including 20+ ready to use reports and dashboards

Quick and easy adoption

no training required. Easy to onboard new agents.

Integrations with business software

Over 100 out-of-the-box integrations with business software such as Salesforce, Google Apps, Atlassian, FreshBooks, and WordPress.

Demands of your growing business

Secure, reliable, and scalable solution that will meet the demands of your growing business.

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