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Zendesk Chat

Name: Zendesk Chat
Rating: 4.5 (2 reviews)

By Zendesk

1287 Interested

Highlights : About Zendesk Chat

Appearance customization

Chat agent console / use of instant messengers (IM)

Create chat protocols

Chat client (that customers use)

About Zendesk Chat

Zendesk Chat is a live chat and communication widget designed for companies looking to become more competitive. This app was previously known as Zopim Live Chat. With an array of handy chat functionalities, and a premium, personalized environment for boosting customer loyalty, Zendesk Chat has become one of the rare systems that genuinely understand customer behavior, and use relationships to extract intelligent practices for better decision-making. The best part about it is that Zendesk Chat has preserved most of Zopim’s flexible pricing scheme, and remained in such way accessible by small and startup users. The Lite version of this system is free for individuals and single agents, while transition to a paid plan is made painless, varying between $11.20 for lean teams using the Basic Plan and $20 for already established teams using the Advanced plan. A real customer-centric live chat tool that is loved by businesses around the world. Plenty of useful features : fully customizable chat widget, customized greetings, ability to set up operating hours, smart offline mode, chat transcripts, canned response, file transfer, etc.

Specifications

Business Size

Mid-Market

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Appearance customization

Chat agent console / use of instant messengers (IM)

Offline mode

Create chat protocols

Internationalization

Chat client (that customers use)

Proactive chats & Triggers

Shortcuts / canned messages

Tracking & live analytics

Benefits

CONNECT WITH YOUR CUSTOMERS

Give your brand a voice and build meaningful relationships by talking to customers over live chat.

INCREASE YOUR SALES

Increase the chances of high value engagement and more sales by using proactive chat to automatically reach out to customers.

PROVIDE PERSONALIZED SERVICE

Your customers aren't clones. Use advanced analytics and visitor targeting to create a unique experience for each visitor.

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