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xMatters

Name: xMatters
Rating: 4.5 (2 reviews)

By xMatters

1242 Interested

Highlights : About xMatters

Manual alerting

Data synchronization

Service desk management

Multi-channel communication

Scenario-specific dashboards

Event scheduling

About xMatters

xMatters is an actionable IT alerting platform that relays data between systems while engaging the right people to resolve incidents faster. xMatters automates and brings structure to communication so you can proactively prevent outages, resolve incidents, and keep the right people informed. xMatters brings your toolchain together to empower IT and Development enabling the connectivity among your solutions as well as the handoffs in your process. With xMatters cloud-based intelligent communications platform, users can perform tasks or resolve incidents effectively by automatically connecting and notifying the most relevant individuals in an enterprise. Resolution teams and individuals are targeted using information based on on-call schedules, skill sets and escalations. The on-call schedule information registers substitutions and holidays, ensuring that only present as well as relevant employees are contacted. Users can create and automate critical incident processes, send and automate escalations and set up automatic trigger notifications using the monitoring and service management systems of the user’s enterprise.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

Chinese,English,French,German,Italian,Japanese,Korean,Portuguese,Russian,Spanish

Platforms

Product Details

Features

Targeted notifications

Operational intelligence

Information news feed

Manual alerting

Application integration

Communication management

Compliance management

Data synchronization

Service desk management

Multi-channel communication

Service disruption management

Scenario-specific dashboards

Escalation management

Automated scheduling

Drag-and-drop interaction designer

Benefits

xMatters functions fully on mobile and tablet devices, allowing users to manage incidents on the move.

Users have access to xMatter’s drag-and-drop interaction designer, enabling users to create and customize interactions for any business scenario.

xMatters can direct messages to the right people using information from on-call schedules and skill sets, making sure the correct resolution team is engaged.

xMatters sends targeted notifications and alerts to ensure that users receive only relevant notifications, avoiding bombardment of irrelevant information.

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