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Whatfix

Name: Whatfix
Rating: 4.5 (2 reviews)

By Whatfix

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Highlights : About Whatfix

Analytics

Autogenerate as Slides, PDF, Videos

Collaborate to build and maintain guides

Dynamic URL support

Interactive Guides & Walk-throughs

Multi device support

About Whatfix

Whatfix is a customer experience management platform that helps small to large businesses manage and personalize application engagement. It comes with an Electronic Performance Support System (EPSS), which enables users to perform critical tasks and reduce the time taken to resolve queries. Features of Whatfix include personalization, in-app knowledge management, change management, data validation, alerts and analytics. It allows businesses to automatically create customer segments and enhance personalization and targeting based on users' presence in the application. Additionally, it provides tools to auto-generate content in various formats such as videos, PDFs and slideshows as per the requirements of customers. Whatfix integrates with web applications by adding a single line of code. Further, its integration with learning management systems (LMS) lets users access SCORM-compliant courses within the app and track training progress. Pricing is based on the requirements of businesses and support is provided via a help desk and over the phone.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Analytics

Autogenerate as Slides, PDF, Videos

Collaborate to build and maintain guides

Dynamic URL support

Interactive Guides & Walk-throughs

Multi device support

Multilingual

SCORM compliant

SSL support and all browser compatible

Self hosting

UI Customization

User level tracking

White label

Widgets, link & API

Works across environments

xAPI compliant

Benefits

Personalised User Onboarding

With personalized and contextual in-app content you can deliver a simplified and effective onboarding experience to users. You can enhance the experience of your application by displaying useful tips (Smart-tips and Tool-tips), highlight new features (Beacons), create goal-centred task lists (Tasklists) and validate data-entry in real-time (Data Validation).

Reduce Support Costs

Reduce support overhead by guiding users in-app with live help. Our flows can be personalised based on the user and where they are in the application, thus helping them find the relevant information whenever they need. Also, leverage Whatfix smart interactive content (flows, videos etc.) to solve support queries, instead of verbose articles or guides.

Effective Training and Homogenized Help

Our automatically-generated multiformat content makes for more engaging and effective training content compared to traditional training. Videos, pdfs, slideshows can be pulled within your LMS using our SCORM and xAPI integration to use as a part of learning plan. Our proprietary crawling capability, uniquely makes in-app help available not just from the current application but from enterprise-wide applications to save end-user time in looking for help across applications.

Insights-driven Analytics

Whatfix offers pre-created reports and dashboards that can be used to monitor the usage of your content to provide insights to continuously improve your content. Get detailed information on all your content types, deep-dive to understand how you can drive-up adoption.

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