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WebsiteAlive Software

Name: WebsiteAlive Software
Rating: 4.5 (2 reviews)

By Alive Technologies

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Highlights : About WebsiteAlive Software

Agent Scheduling

Assignment Management

Call Me Option

Persistent Chat

Proactive Invitations

Visitor Targeting

About WebsiteAlive Software

WebsiteAlive is a cloud-based live chat solution that allows agents to communicate with their customers through chat. The solution caters to various industries such as government, hospitality, sports, entertainment and real estate. WebsiteAlive offers customizable chat windows with multiple launch options like chat button, pop-ups, shareable chat links and embedded icons. Users can also create specific triggers for URLs, time duration and page visits that get shared with different departments based on the visitor’s action. WebsiteAlive’s email management feature saves customer queries to each agent’s inbox in case they are offline, which allows them to respond to customer’s emails once they are live and available to chat. It also offers reporting and analytics tools that help administrators to analyze chat conversations and monitor agents’ performance on the basis of number of queries taken and hours logged in. The solution is compatible with both Android and iOS devices. Services are offered on a monthly subscription basis which includes support via knowledge base.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Visitor Tracking

Visitor Targeting

Agent Scheduling

Assignment Management

Call Me Option

Co-Browsing

GeoTargeting

Knowledge Database

Offline Form

Persistent Chat

Proactive Invitations

Shortcut Messages

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