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Web Help Desk Software

Name: Web Help Desk Software
Rating: 4.5 (2 reviews)

By SolarWinds Worldwide, LLC

1337 Interested

Highlights : About Web Help Desk Software

Client Self Service

Help Desk Reporting

Help Desk SLA Management

IT Asset Management

IT Service Management

Inventory Tracking

About Web Help Desk Software

SolarWinds Web Help Desk is a cloud-based ticketing and asset management solution that gives businesses tools for service management from request to resolution. Web Help Desk assists businesses in the following key areas of support including ticketing management, asset management, change management, knowledge management, incident management and service management. The solution offers tools for ticket creation, assignment, routing and escalation. Users can automate the discovery of software and hardware assets and manage asset assignments, history and associated service requests. Web Help Desk enables users to utilize a configurable workflow engine to help ensure that change management policies and procedures are adhered to. Users can also leverage a built-in knowledge base for creating FAQs and KB articles to assist help desk teams and promote end-user self-service. Web Help Desk is able to associate unlimited incident tickets with problem tickets for quick reference. Users can track ticket status, technician performance and customer support needs to help ensure that SLAs are met with built-in reports, dashboards and alerting.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Client Self Service

Dashboard

Help Desk Reporting

Help Desk SLA Management

IT Asset Management

IT Service Management

Inventory Tracking

Knowledge Base

Knowledge Management

Remote Support Integration

Reporting & Analytics

Service Request Management

Time and Billing Management

Workflow Management

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