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Vivantio Pro Software

Name: Vivantio Pro Software
Rating: 4.5 (2 reviews)

By Vivantio

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Highlights : About Vivantio Pro Software

Point-and-Click Codeless Configuration

Active Directory / LDAP Integration

Interactive Dashboards

Service Level Agreements (SLA)

Asset Management / CMDB

Asset Audit Trail

About Vivantio Pro Software

Vivantio is a service management solution that allows users to create custom processes that align with internal business operations. The solution can be deployed in the cloud or on-premise. Vivantio also offers incident management, problem management, change management, workflow tracking and configurable ticketing. Other applications include help desk tools, call center features and knowledge management. The system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts. Vivantio offers services on an annual subscription basis. It also offers a perpetual license for a one-time fee. Support is available via phone, email and through an online knowledge base.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Point-and-Click Codeless Configuration

Active Directory / LDAP Integration

Interactive Dashboards

Service Level Agreements (SLA)

Asset Management / CMDB

Asset Audit Trail

Business Rules Engine

Automated Escalation Rules

Tasking

Customizable Views

Build-in Interactive Reports

Custom Reports Builder

Email-to-Ticket

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