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Vivantio ITSM Software

Name: Vivantio ITSM Software
Rating: 4.5 (2 reviews)

By Vivantio

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Highlights : About Vivantio ITSM Software

Self Service Portal

Contract Management

Multiple Brands Products

Service Level Agreement (SLA) Management

Ticket Management

About Vivantio ITSM Software

Vivantio is a service management solution that allows users to create custom processes that align with internal business operations. The solution can be deployed in the cloud or on-premise. Vivantio also offers incident management, problem management, change management, workflow tracking and configurable ticketing. Other applications include help desk tools, call center features and knowledge management. The system is compatible with Apple iOS and Windows and can be accessed from mobile devices remotely. Vivantio also offers client management, which allows users to input business logic to automatically route, assign and prioritize tickets based on location, client and more. Users can also create and manage service contracts.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Self Service Portal

Alerts/Escalation

Contract Management

Multiple Brands Products

Service Level Agreement (SLA) Management

Live chat system

Automated Routing

Incident Management

Service Desk (ITIL ITSM)

Knowledge Base

Community Forums

Known Issue Management

Ticket Management

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