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VHT Cloud

Name: VHT Cloud
Rating: 4.5 (2 reviews)

By VHT

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Highlights : About VHT Cloud

Queue manager

Workforce management

Inbound call center

Expected wait time calculation and quote

Reduce abandoned calls

About VHT Cloud

VHT Cloud is a hosted callback solution for contact centers that provides callers with alternatives to waiting on hold, and the option to receive or schedule a callback. The system helps organizations reduce caller frustration, leading to more positive experiences, and a more favourable view of agents. The solution aims to reduce abandons by shortening caller hold time and helps improve the average speed of answer (ASA). VHT Cloud calculates the callers' expected wait time, connects with online visitors, and creates meaningful connections with mobile users via SMS. The system is based on patented virtual queuing technology and provides organizations with insightful analytics. VHT Cloud also helps companies improve in areas such as repeat calls, talk time, average handle time, and service levels. VHT Cloud is scalable to any size business and provides an engaging platform for employees. The software was designed for contact centers within a wide variety of industries including cable, retail, financial, government, technology, healthcare, insurance, utility, and travel.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Queue manager

Workforce management

Inbound call center

Expected wait time calculation and quote

Average speed of answer (ASA)

Reduce abandoned calls

Average handle time

Streamline conversations

Reporting and analytics

Exposed APIs

Web and mobile applications

Benefits

Virtual queuing technology

VHT Cloud provides organizations with a virtual queuing technology that offers callers alternatives to waiting on hold, eliminating frustration.

Flexibility

The platform provides superior flexibility, and works with all channels including web and mobile applications.

Reporting and analytics

VHT Cloud provides comprehensive reporting and analytics on key service metrics.

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