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vFire Software

Name: vFire Software
Rating: 4.5 (2 reviews)

By Alemba

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Highlights : About vFire Software

Request Management

Self Service Portal

Workflow Management

Incident Management

About vFire Software

vFire by Alemba is a cloud-based IT service management solution that helps businesses of all sizes with self-service interface, a forms designer, an integration platform, UX and workflow engine. With vFire, users can automate the process of identifying problems and link those to entity tags behind the cause of problem. The software also enables users to automatically log calls, set up rules and simulate outages. Businesses can integrate their processes into other business functions via vFire’s enterprise service management module. vFire partitioning puts all functions into a unified, multi-tenanted platform which allows users to segregate department-specific information. vFire’s features include problem management, availability management, service lifecycle process, self-service customer portal, release and change management.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

CMDB Management

Resource Management

Chat

Knowledge Management

Service Level Management

Change Management

Problem Management

Request Management

Self Service Portal

Workflow Management

Incident Management

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