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UtilityTrakR

Name: UtilityTrakR
Rating: 4.5 (2 reviews)

By Starnik

588 Interested

Highlights : About UtilityTrakR

Customer service integration

User access controls

Self service portal

About UtilityTrakR

UtilityTrakR is Starnik's all-in-one cloud-based utility management and billing software platform, spanning a suite of end-to-end products. Offering billing (CIS), payments, customer service, collections and also business intelligence, the solution claims to be customizable enough to fit alongside existing business processes seamlessly. Unifying operations into a paperless system, Starnik supports metered and sub-metered billing across all rate structures, adding automated eBilling applied to flexible methodologies for water, electric, sewerage and natural gas. Meter readings can be captured instantly and accurately from popular meter reading systems both smart and standard, making the information instantly ready for billing purposes. Starnik's own Service Order System is also tethered to customer billing services, enabling field service personnel, technicians or sales staff to manage field functions remotely. Customers can be billed on the spot for time and materials, while an online customer portal provides 24/7 access to further self service features including the viewing of PDF bills. Here they can toggle eBilling via email or choose paper billing instead, view transaction logs, usage charts and submit online bill payments safely thanks to PCI compliance. Other noted features include Ratio Utility Billing (RUBS), HOA and Multifamily resident billing, mobile work order management with real time office connectivity, plus fully customizable analytical reporting capabilities.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Account management

Customer management

Meter management

Non-metered billing

Penalty / cut-off processing

Service call management

Move in / move out

Natural gas billing

Meter data management

Real time updates

Customer service integration

User access controls

Self service portal

Benefits

Starnik's UtilityTrakR platform is an all-in-one software solution for cloud-based utility billing, spanning the metered / sub-metered billing of water, electric, natural gas, sewer services and more, with support for automated meter data reading and management.

Field service operations can be managed in real time with Starnik's Service Order System, designed to support mobile device deployment, allow remote staff and technicians to communicate with back office personnel, and on the spot billing of customers for time and materials.

Automated eBilling is available alongside traditional paper and postage, supported by online payment via a PCI-certified encrypted web portal with customers able to view .PDF bills, monitor transaction status, gauge usage and more.

Built-in business intelligence features, customizable reporting and data-driven analytics promise to aid providers with insights into streamlining business operations and cutting costs through trend analysis, predictive forecasting, rate-modeling etc.

Continual periodic data backups across multiple servers promise to keep unlimited historical information and reports stored for retrieval, while detailed user controls define access levels for what organization employees and users can do or see.

A customer portal empowers providers and communities to enable public access to utility accounts, viewing transaction status, usage updates, billing and also making online bill payments.

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