Highlights : About UtilityTrakR



Product Details
Features
Account management
Customer management
Meter management
Non-metered billing
Penalty / cut-off processing
Service call management
Move in / move out
Natural gas billing
Meter data management
Real time updates
Customer service integration
User access controls
Self service portal
Benefits
Starnik's UtilityTrakR platform is an all-in-one software solution for cloud-based utility billing, spanning the metered / sub-metered billing of water, electric, natural gas, sewer services and more, with support for automated meter data reading and management.
Field service operations can be managed in real time with Starnik's Service Order System, designed to support mobile device deployment, allow remote staff and technicians to communicate with back office personnel, and on the spot billing of customers for time and materials.
Automated eBilling is available alongside traditional paper and postage, supported by online payment via a PCI-certified encrypted web portal with customers able to view .PDF bills, monitor transaction status, gauge usage and more.
Built-in business intelligence features, customizable reporting and data-driven analytics promise to aid providers with insights into streamlining business operations and cutting costs through trend analysis, predictive forecasting, rate-modeling etc.
Continual periodic data backups across multiple servers promise to keep unlimited historical information and reports stored for retrieval, while detailed user controls define access levels for what organization employees and users can do or see.
A customer portal empowers providers and communities to enable public access to utility accounts, viewing transaction status, usage updates, billing and also making online bill payments.