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UserEcho

Name: UserEcho
Rating: 4.5 (2 reviews)

By UserEcho

926 Interested

Highlights : About UserEcho

Community forum

Ticket assignment

Customizable branding

Help desk management

Multi-channel communication

Social media integration

About UserEcho

UserEcho helps business of all sizes to keep in touch with their customers, giving them the opportunity to express themselves through forums, surveys and feedback. Through a UserEcho ideas forum, customers can also help each other. Customers are encouraged to ask questions, share ideas, and learn from each other. UserEcho's helpdesk and multi-agent ticketing system provides service agents with a central interface from which to support customers. The helpdesk operates from one browser window and includes features such as canned responses, auto-replies, user-insights and file-attachments to accelerate ticket-resolution time. A supplementary UserEcho Knowledge Base provides employees and customers with topical information and answers to common issues topics. Organizations can share knowledge, solutions & workarounds with team members and customers. With multi-language support, knowledge base articles can be translated into different languages according to the location of users.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Community forum

Ticket assignment

Customer analysis

Customizable branding

Help desk management

Multi-channel communication

Multi-language support

Online idea sharing & forum

Social media integration

Trouble ticketing

API

Live chat

Knowledge base

Surveys & feedback

Ticket management

Benefits

Allow customers to interact, share knowledge and help each other through a UserEcho community forum.

A ticketing system with ticket assignments ensures that customer queries are routed correctly, to the agents that can best assist.

UserEcho's LiveChat feature enables support agents to talk to users in real-time, to answer queries and solve issues fast, or convert website visitors to customers.

Gather valuable feedback on what customers like & dislike and understand where changes and improvements should be made using UserEcho's voting system.

User satisfaction reports and a voting system enable companies to receive constructive feedback from users.

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