Highlights : About Twilio Programmable Voice
Product Details
Features
Real-time chat
Reporting / analytics
Audio / video conferencing
Evaluation workflow
Call logging
Inbound call center
CTI
Call recording and encryption
Text as speech with Amazon Polly (audio prompts)
Speech input and DTMF tones
Mobile VoIP with iOS and Android
Answering Machine Detection (AMD)
SIP Interface, SIP Trunking, SIP Registration
Call transcription
Call quality monitoring
Skills-based routing
JavaScript SDK
Dual-channel recording
Mobile & landline calls
Third party API add-ons
Access roles
Voice insights
Two-factor authentication
Troubleshoot issues with logs, alerts, and triggers
Call routing
Call monitoring
Benefits
With Twilio's Voice API, conversations can happen anywhere. Users are able to manage and route voice calls to an app, a browser, a mobile or landline phone, or anywhere else.
Avoid having to break up the natural rhythm of calls. Twilio routes calls to the closest data center worldwide, to deliver clear audio and low latency quality calls.
Determine if an outbound voice API call has been answered by a human, an answering machine or a fax machine, and tailor the call flow accordingly.
Skills-based routing via Twilio's TaskRouter enables users to route incoming calls to the people that can best handle them.
Get real-time insight into jitter, packet loss, and post-dial delay on every call with tools for call quality monitoring and insights.
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