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Twilio Communications Cloud

Name: Twilio Communications Cloud
Rating: 4.5 (2 reviews)

By Twilio

1529 Interested

Highlights : About Twilio Communications Cloud

Record Calls and Store Them

Status Callbacks and Logs

Programmable Contact Center Platform

Workforce Optimization

Visual Workflow Editor

Call Queues

About Twilio Communications Cloud

Twilio brings a powerful API for phone services enabling companies to make and receive phone calls, and send and receive text messages. Twilio allows programmers to easily integrate various communication methods and to use existing web development skills, existing code, existing servers, existing databases and existing karma to solve these communication problems quickly and reliably.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Phone Numbers API

Convert Text to Speech and Play Audio

Record Calls and Store Them

Create Conferences

API Queueing

Call Queues

Convert Speech to Text

Status Callbacks and Logs

Global Reach

Programmable Contact Center Platform

Customizable UI

Attribute-based Routing

Visual Workflow Editor

Channel Integrations

CTI

Omnichannel

Workforce Optimization

Reporting & Analytics

Quality Management

Compliance management

CRM integration

Chat

IVR/ voice recognition

Reporting

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