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TripSpark NEMT

Name: TripSpark NEMT
Rating: 4.5 (2 reviews)

By TripSpark

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Highlights : About TripSpark NEMT

Medicaid eligibility management

Interactive voice response (IVR)

On-time performance tracking

About TripSpark NEMT

TripSpark NEMT is a web-based non-emergency medical transportation (NEMT) solution designed for NEMT providers, brokers, and healthcare organizations. The platform offers tools for managing trip requests, scheduling, dispatch, drivers, vehicles, clients, billing, claims and reimbursement, notifications, and more. With TripSpark NEMT, users can manage service reservations made online or over the phone, with the ability to provide call takers with detailed patient information. Automated scheduling and dispatch tools allow users to schedule groups of trips with a single click, track schedule changes, cancellations, and no-shows, make instant adjustments to trips, monitor vehicle locations to identify nearby drivers for will-calls, and more. Mobile apps notify drivers of new assignments, provide real-time information on assigned trips, enable trip completion data recording and signature capture, allow drivers to manage their availability, and provide driving routes through Google Maps integration. TripSpark NEMT’s client notification system is designed to reduce no-shows by automatically reminding clients of their upcoming trips minutes or days in advance, via SMS, email, or voice call. Notifications allow clients to confirm or cancel their trip, and manage or edit trip details. The reminder system supports multiple languages and unique pronunciations, and users can customize messages to be sent out individually or in bulk. Reimbursement claims, including Medicaid claims, can be submitted electronically through TripSpark NEMT’s interface, and users can verify clients’ Medicaid eligibility and automatically store client eligibility records, authorization numbers, or reasons for rejection.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Dispatch monitoring

Shift-end alerts

Fleet management

Schedule optimization

Real-time dispatch

Driver mobile app

Service request import

Electronic claim submission

Customized notification system

Automatically-triggered reminders

Medicaid eligibility management

Interactive voice response (IVR)

Robust reporting capabilities

On-time performance tracking

Dispatching & scheduling

Online booking portal

Benefits

The driver mobile app enables real-time data exchange between drivers, brokers, and providers, including vehicle location data for identification of nearby vehicles, trip assignment, driver notifications, instant trip completion updates, availability management, and more.

Client notifications aim to reduce no-shows by automatically delivering reminders to clients days or minutes before their trip via SMS, email, or voice calls, allowing clients to cancel or confirm their trips with the push of a button.

The online booking portal lets clients request pickups, track approaching vehicle locations, manage their personal information, and delegate management to their family, medical facilities, or funding agencies.

Automated scheduling and real-time dispatch tools allow users to manage service resources, trips, and routes, with instant tracking of cancellations, schedule changes, and no-shows, and the ability to schedule groups of trips with a single click.

The Medicaid eligibility interface enables electronic verification of client eligibility and automatic storage of eligibility records, reasons for rejections, and authorization numbers, and with the Medicaid claims interface users can electronically submit claims to single or multiple providers using per-mile or flat rates.

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