Home > Softwares > Facility Management Software > Geographic Information System GIS Software > TOPdesk

TOPdesk

Name: TOPdesk
Rating: 4.5 (2 reviews)

By TOPdesk

1307 Interested

Highlights : About TOPdesk

Activity dashboard

Automatic notifications

Chat functionality

Contract / SLA management

Customizable reporting

About TOPdesk

TOPdesk is cloud-based computer-aided facility management (CAFM) and ITSM solution designed to help small and midsize businesses manage a facilities' work orders, maintenance schedules, assets and on-site guest visits. TOPdesk provides an asset management feature that displays the list of all in-house assets and asset description. The solution allows property managers to keep a record of their maintenance activities and plan future maintenance or replacement schedules. A built-in reservation module helps users to see current room availabilities with their set-up and attached assets, and a room planner lets users accept and manage room bookings. TOPdesk provides modules and tools for both IT service management (ITSM) and computer-aided facility management (CAFM) for managing employees and users, as well as assets and facilities. The ITSM tools can be used to automate processes such as reporting on incident resolution times, processing complaints or requests, employee workload management and scheduling, and more. Customers or employees can submit IT problems or requests through the self service portal and the incident management module allows technicians to open incident cards, assign tasks, track progress, and notify the requester when the incident is resolved.

Specifications

Business Size

Mid-Market

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

Activity dashboard

Automatic notifications

Chat functionality

Contract / SLA management

Customizable reporting

Drag & drop interface

Graphical workflow editor

IT asset management

Inbox / queue management

Instant messaging

Knowledge management

Known issue management

Resource management

Self service portal

Third party integration

To-do list

Benefits

IT change management

Manage and implement changes and releases with TOPdesks’s IT change management module which provides workflow automation for commonly requested changes, custom forms with best practices for the self service portal, to-do lists, and a graphical schedule planner.

Asset management

Get a comprehensive overview of company assets from the asset management module with graphical overviews of assets which provides IT management with a view of each device, who is using it, where it is, and which software is installed.

Analytics dashboard

Gain businesses insight with the reporting and analytics dashboard which provides graphical visualizations of important metrics and KPIs such as service desk response time, problem resolution time, and more, with a drag & drop creator.

Incident management tool

Register all incoming calls and requests using the incident management tool. IT departments can open incident cards for each issue, view conversations or ‘progress trails’, assign tasks to operators, save responses to common issues, alert customers when the issue is resolved, and more.

Customer control

Give customers the control by creating a fully customized self service portal with a searchable knowledge base, answers to common questions, forms for incident reporting or requests out of hours, and more.

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO

Creately

Features: Real-Time Collaboration Private Embedding & Publication of Diagrams

EduHappy

Features: Academic / education Assignment management

EventNook

Features: Attendee Tracking Event Registration

DatasiteOne

Features: Easy Document Uploads and Organization Fully Integrated Redaction

NextBuy

Features: Compliance Management Invoice Processing

OrderUp

Features: Increase customer control Increase speed of service

SoftPlan

Features: 2D Drawing Tools Client Database Management

Brand24

Features: Marketing analytics Mentions feed