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thinQ

Name: thinQ
Rating: 4.5 (2 reviews)

By thinQ

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Highlights : About thinQ

Toll-free number ordering, porting & provisioning

Toll-free LCR (least cost routing)

Toll-free number routing

Location routing number

Voice quality enhancement

Unified communications

About thinQ

thinQ is a cloud communication platform designed to help contact centers, telephone companies and enterprises control all aspects of their inbound and outbound communications with local voice, toll-free voice, call routing, voice API integrations, database solutions, messaging technology, and more. thinQ offers a 35-carrier outbound LCR (least cost routing) and 5-carrier inbound (toll-free LCR) solution, plus it allows users to order and provision both local and toll-free numbers with SMS/MMS, CNAM (caller ID) and LRN (location routing number) capabilities. Users also have real-time network visibility with thinQ. thinQ’s local voice tools help users purchase, port, and manage local DID (direct inward dialing) numbers from multiple vendors. Users can search availability for new numbers, and select single or grouped numbers, before checking portability and provisions. thinQ then allows users to assign custom routing parameters along with multiple dynamic failovers. Voice and messaging features such as SMS/MMS messaging, caller ID, location routing number (LRN) and E911 serve to enhance local DID functionality. The LRN helps users route calls accurately, while the E911 allows users to attach address information to any number to facilitate emergency location services. With cloud-based toll-free voice technology, thinQ enables users to order and manage their toll-free numbers, as well as control the routing over multiple toll-free carriers. A simple SIP (session initiation protocol) connection aims to give users complete routing control and higher-quality voice performance. To initiate call routing, users customize their settings and select their preferred carriers, routing parameters, call limits and dynamic failovers. Real-time CDR monitoring and SIP tracing tools help users gain insight into calling performance. thinQ allows users to integrate CNAM IN or OUT (caller ID) into their applications or phone systems to receive reliable caller ID information.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Inbound reporting

Outbound reporting

Voice & data integration

Unified communications

SIP tracing

Voice quality enhancement

Ring groups

Virtual extensions

Local voice solutions

Toll-free number ordering, porting & provisioning

Location routing number

Portability check

Bulk upload

E911

Toll-free number routing

Toll-free LCR (least cost routing)

Pricing analysis

Dynamic failover

Performance monitoring

Voice API integration

Benefits

Integrate CNAM (caller ID) technology into business apps or phone systems via thinQ’s REST API to receive accurate caller ID information, and stop telemarketers or scammers from hiding their identities.

Use Location Routing Number (LRN) technology to ensure the accurate routing of calls.

Optimize outbound and inbound call routing by integrating thinQ’s LCR technology with voice APIs such as Twilio, Nexmo or Plivo.

Order and manage toll-free numbers using thinQ’s toll-free voice technology and 5 tier-1 carriers with custom routing parameters.

Communicate with customers instantly via mobile devices using pictures, video and audio, as well as emojis, with SMS or MMS messaging tools.

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