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Tender Support

Name: Tender Support
Rating: 4.5 (2 reviews)

By entp

912 Interested

Highlights : About Tender Support

Collect support requests

Send & receive support issues

Embed a widget on your site

Public forums and discussion boards

Limited and VIP access for clients

Synchronize customer issues with tickets

About Tender Support

Tender Support is a customer support app that allows you to create discussion boards and public forums that can be shared with your all web visitors. Users can use this platform to discuss common issues, ask questions, talk with other users and leave feedback. VIP users can get more privileged access to certain categories and topics. Support staff can respond to discussion queries on the go from mobile devices, with the ability to send canned replies based on Echo Templates. Tender Support allows its users to manage and organize all discussion requests and queries by organizing them into queues based on urgency and topic and assign them to specific people and teams. Tender will send reminders to you when discussions have not received a reply in a certain period of time. You can use custom CSS and JavaScript, as well as the simpler Theming tool, to customize your discussion boards to reflect your brand. The advanced reporting feature of Tender Support gives you insight into the performance of your support service.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Collect support requests

Send & receive support issues

Embed a widget on your site

Public forums and discussion boards

Reply on the Go

Canned replies

Create and assign queues

Set tasks and assignments

Reminders and activity filters

Limited and VIP access for clients

Custom branding options

Create a searchable knowledgebase

Autosuggest request answers

Smart email autoresponses

Synchronize customer issues with tickets

Assign a discussion

Benefits

Public Forums

Create a branded public forum and shared discussion space for your customers that your users can access automatically when they log into your site.

Organization

Send replies on the go with the mobile app, send canned replies using ECHO Templates, organize discussions into queues and apply filters, assign discussions to staff members.

VIPs

Set up limited access to articles, discussions and prioritize discussions from your most important users.

Customization

Use custom CSS and JavaScript, as well as Theming, to ad your colors and logo to your discussion site.

Advanced Reporting

Track and view incoming discussions by week, month or year. See data such as response time, responder name, and resolution time.

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