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TellUsFirst

Name: TellUsFirst
Rating: 4.5 (2 reviews)

By TellUsFirst

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Highlights : About TellUsFirst

Customizable Branding

Surveys & Feedback

Happiness Index

About TellUsFirst

TellUsFirst is a cloud-based solution designed for businesses in travel, hospitality, tourism, healthcare and retail sectors automate processes for collecting feedback from clients about products and services to increase customer loyalty and satisfaction. It provides customer experience data in real-time so that businesses can identify problem areas and act upon complaints. Key features of TellUsFirst include survey management, complaint monitoring, feedback collection, analytics and 360 degree feedback. It comes with a stand-alone kiosk module, which allows customers to add comments and post reviews about their shopping experience throughout multiple locations. Plus, the solution enables firms to gather customer information and resolve negative feedback to improve the customer experience and establish brand loyalty. TellUsFirst enables enterprises to build custom surveys, generate QR codes for customers and measure happiness through smiley face selection on mobile devices. The application also helps monitor business net promoter scores (NPS) using analytical tools for facilitating decision making.

Specifications

Customization

Yes

Language Support

English,Czech,French,Italian,Danish,Dutch,Swedish,Hungarian,Norwegian

Platforms

Product Details

Features

Analytics

Happiness Index

Net Promoter Score

Customizable Reporting

Reporting & Statistics

Surveys & Feedback

Benefits

Customer Surveys

Easily find out how your customers feel about you. Use the provided bank of questions or create your own questions and surveys, and change them as often as you like.

Make Sense of it All

Analyse your feedback, CSat and NPS data easily with our reporting tools, empowering you to make the right decisions. Transform your unhappy customers into your happiest ones.

Multiple Locations

Conduct surveys and view reports based on customer location. You can add as many locations as you wish in the TellUsFirst system.

Kiosk Mode

Use our stand-alone Kiosk Mode to survey your customers from a self service screen or tablet in your shop or premises.

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