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TeamSupport Software

Name: TeamSupport Software
Rating: 4.5 (2 reviews)

By TeamSupport

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Highlights : About TeamSupport Software

Advanced Customer Portal, KnowledgeBase, Forums

Best In Class Reporting, Exporting, Filtering, Sorting

CRM Integrations with Salesforce, Highrise & Zoho

Custom SLA Management

Easy to Use Mobile Version

Software Version & Asset Tracking

About TeamSupport Software

A web-based collaborative customer service solution, TeamSupport enables organizations to work together effectively to support their customers’ needs. Rather than focusing exclusively on one-on-one customer communications, TeamSupport brings visibility into the picture and encourages full team collaboration to resolve ongoing issues. TeamSupport has developed a powerful user interface that puts all relevant customer data in one place. Not only can TeamSupport help B2B software and technology companies better know their customers, but the software also improves support team productivity and enables full collaboration to solve issues in real-time. TeamSupport supports a flexible process flow, and the platform itself is designed in a way that is very intuitive and easy to use.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Advanced Customer Portal, KnowledgeBase, Forums

Best In Class Reporting, Exporting, Filtering, Sorting

CRM Integrations with Salesforce, Highrise & Zoho

Custom SLA Management

Customizable Fields, Ticket Types, Statuses, Severity, etc.

Easy to Implement, Flexible and Intuitive

Easy to Use Mobile Version

Email-To-Ticket, Live Chat, Multi-Channel Support

Integrated Screen & Video Recordings

Intelligent Ticket Deflection

Mobile Integration

Powerful User Rights Management

Product & Inventory Tracking

REST API

Real-Time Internal Collaboration & Wiki

Software Version & Asset Tracking

Tagging & Ticket Queues

Ticket Collision Prevention

Benefits

Manage customers as a company, not just on a tickets by ticket basis.

Improve resolution time

Improve resolution time and make sure no issues fall through the cracks.

Stop relying on email

Stop relying on email and let everyone on your team see everything that is happening in one place.

Identify patterns

Identify patterns and flag customers who might be at risk due to high volume of ticket requests.

Decrease ticket resolution time

Improve Support Team Productivity

Work more effectively as a team

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