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Take Control

Name: Take Control
Rating: 4.5 (2 reviews)

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Highlights : About Take Control

Diagnostic Tools

Session Recording

Real-time Chat

Surveys & Feedback

File Sharing

Screen Sharing

About Take Control

SolarWinds Take Control is a cloud-based attended and unattended remote support solution designed for MSPs and IT pros. It offers support to Windows, Mac, and Windows platforms, from all of those plus iOS and Android. Both branding and extensive configuration options enable a customized service offering that offers several simple ways for end users to request support.

Specifications

24/7 Support

Yes

Business Size

Enterprise

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Screen Sharing

Session Transfer

File Sharing

Diagnostic Tools

Real-time Chat

Session Recording

Alerts / Escalation

Knowledge Base

Live Chat

Queue Management

Customizable Branding

Email Integration

Interaction Tracking

Real-time Chat

Automated Routing

Benefits

Open system control console for your customer’s workstation to easily diagnose computer and network issues, check event logs, review or kill processes, and more.

Use the remote command line to perform operations in the background, including issuing PowerShell commands.

Silently upload files, including scripts that fix issues seamlessly in the background.

Easily pass sessions to other employees to escalate tasks or take a break from a tickets, or employ multiple technicians on a single remote access session without affecting performance.

Live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line.

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