Highlights : About Sysomos

Real-time monitoring of brands and products

Competitive Analysis

Key Influencers

Connect with Google Analytics

Automated sentiment and geo-demographics

Reporting via email, dashboard widgets, PDF reports and CSV

User-defined Dashboards

Ad-Hoc Querying

Text Analytics

Sentiment Analysis

Engagement Workflow

Historical Content

Key Metrics Measurement

Boolean syntax for complex queries

Capture conversations in multiple languages

Exportable reports

Four-step spam-filtering process

Manage and moderate Facebook pages

Access to full Twitter Firehose

Sysomos' workflow and Social CRM
Product Details
Benefits
Capture conversations in multiple languages with the ability to translate.
Define social media monitoring queries properly with Boolean words like OR, AND or NOT, relevant and critical conversations surface.
Four-step spam-filtering process that filters out the "noise" from a variety of social media conversations dating back up to 2 years.
Export reports via via email, dashboard widgets, PDF reports and CSVs
Link all your Twitter accounts and Facebook fan pages, as well as your Google Analytics account.