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SupportBee

Name: SupportBee
Rating: 4.5 (2 reviews)

By SupportBee

908 Interested

Highlights : About SupportBee

Real-time auto-refresh

Ticket labels for categorization

Ticket creation on behalf of customers

HTML Email rendering

Custom and pre-made KPI reports

Third party app integration

About SupportBee

SupportBee's help desk ticket management app provides companies of all sizes with a solution to manage and track all support case activity. The app allows you to collect all incoming support emails in one system, helping to organize, prioritize and route these to the right people using labels and filters. Tickets are organized with simple statuses, defined as either "Answered" and "Unanswered", and automatically updated in real-time as tickets are replied to. SupportBee behaves just like any familiar email service providers, with email threads, personal signatures, and Forward and CC abilities for non-SupportBee users. The app integrates with your current email workflow by allowing you to respond to customers using a simple email response. Customers can then respond to these emails using their own email client, and the thread is kept in SupportBee. All interactions are kept together, providing visibility into all previous interactions with each customer.

Specifications

Business Size

Startup

Deployments

Cloud

Language Support

English,Spanish

Platforms

Product Details

Features

Ticket statuses

HTML Email rendering

Ticket labels for categorization

Forwarding and CC for tickets

Agent signatures

Gmail compatible keyboard shortcuts

Multiple email address support

Embeddable Contact Forms

Ticket creation on behalf of customers

Customer interaction history

No per agent fees. Unlimited logins

Groups for departments

Quick overview with labels

Custom and pre-made KPI reports

Third party app integration

Benefits

Collaboration

SupportBee offers team collaboration with the ability to leave private comments in email threads, you can tag specific colleagues and they will get an email notification of your comment.

Ticket Filters

Use filters to automate the task of routing emails to specific agents or departments and use labels such as urgent or important to specify priority levels.

Email Snippets

SupportBee's Snippets tool lets you create faster replies by automatically pre-filling content using data form past emails, such as customer names. Search and add info using drop-down lists and one-click insertion.

KPI Reports

SupportBee provides overview reports on ticket statuses and other KPIs. You can drilldown for more detailed info or use the reports API to define your own reports.

Webhooks and API

SupportBee's REST API means you can customize and automate any workflow to meet you individual business needs.

Third-party Integrations

SupportBe integrates with a number of apps for project management, CRM, bug tracking and more. Integrations include PipeDrive, Capsule CRM, GitHub, Pivotal Tracker, HipChat, Trello, Insightly, Zoho CRM, Jira, Asana and many more.

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