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SolarWinds Take Control

Name: SolarWinds Take Control
Rating: 4.5 (2 reviews)

By SolarWinds MSP

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Highlights : About SolarWinds Take Control

Bash shell access

Behind-the-scenes support

Customizable branding

Dual monitor support

Support request routing

Session history reports

About SolarWinds Take Control

Solarwinds Take Control (formerly SolarWinds MSP Anywhere) is web-based remote control software for IT service businesses who need to solve client problems, fast, with minimum disruption to users. It offers live 2-way chat, average 5 second connection time, responsive remote sessions and great remote support tools like windows event viewer and command line. Solarwinds Take Control is 100% cloud-based and is easy to try, buy and use. With Solarwinds Take Control, you can assign techs or whole departments to specific customers or individuals so that support tickets get handled efficiently and on time -- a happier experience for your employees and your customers. Technicians can access the system via the bash shell, transfer files silently, and call the system manager to view CPU usage or kill processes. Better yet, the system is lightweight and agile, providing a seamless and interference-free support experience for your clients.

Specifications

Business Size

Mid-Market

Customization

Yes

Deployments

Cloud

Language Support

English,French,German,Italian,Portuguese,Spanish

Platforms

Product Details

Features

API

Auditing

Bash shell access

Behind-the-scenes support

Branded calling card

Chat transcripts

Customizable branding

Device audit reports

Dual monitor support

Embeddable support request button

Environment management

Permission management

Productivity reports

Request queues

Session history reports

Silent file transfers

Special keys & shortcuts

Support request routing

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