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SolarWinds Service Desk Software

Name: SolarWinds Service Desk Software
Rating: 4.5 (2 reviews)

By SolarWinds Worldwide, LLC

1286 Interested

Highlights : About SolarWinds Service Desk Software

IT Asset Management

IT Contract Management

Software Asset Management

IT Service Management

IT Inventory Management

Cloud-based ITSM

About SolarWinds Service Desk Software

SolarWinds Service Desk is suitable for companies seeking a help desk solution that offers IT service management (ITSM) functionalities. SolarWinds Service Desk offers comprehensive service desk functionality that helps businesses respond to service requests in a timely manner, resulting in improved support. SolarWinds Service Desk is a cloud-based software offered for an annual subscription. In the system, users can manage service tickets and company assets. It also works on the go from any smartphone or tablet equipped with a web browser. SolarWinds Service Desk integrates with other applications, including Google Apps, Salesforce.com, OneLogin and over 140 other applications. Users can submit service tickets through either email or the inbuilt self-service portal. The portal empowers users to search for a solution independently using the system's configurable knowledge base. Customers can also submit a new request and check on the status of a pending issue.

Specifications

Business Size

Mid-Market

Deployments

Premise, Cloud

Language Support

English

Platforms

Product Details

Features

IT Asset Management

IT Contract Management

Software Asset Management

IT Service Management

IT Inventory Management

Cloud-based ITSM

IT Service Desk

IT Help Desk

Software License Management

Hardware Warranty Management

ITIL ready

Self Service Portal

Service Catalog

License Management

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