Home > Softwares > Retail Distribution and Logistic Software > Retail CRM Software > Snapforce

Snapforce

Name: Snapforce
Rating: 4.5 (2 reviews)

By Snapforce

1361 Interested

Highlights : About Snapforce

Leads, contacts & accounts

Opportunity tracking

Case management

Client portal

Sales leader boards

Event calendar & scheduling

Document management module

Orders & invoices

Audio & video conferencing

Voicemail-to-email

Voicemail & mailbox folders

Automatic call distribution (ACD)

Interactive voice response (IVR)

Auto attendant scripts

Snapforce email client

Email templates

Email provider sync

Call center reports

Sales pipeline reports

Custom reports & dashboards

About Snapforce

Snapforce is an integrated CRM, telephony and call center solution with built-in reporting, case management and emailing. The CRM app offers both account and opportunity management, which include a communication timeline, document and file attachments, and a geographical mapping tool. The opportunity tracking feature lets you create, send and manage price quotes, and convert won deals into orders. Along with the CRM capabilities, Snapforce offers call center and telephony features integrated with the CRM. You can use the app to set up a phone system which lets you listen and record conversations with callers. You can also set up unlimited conference calls with up to 25 participants in each call. The voicemail system lets your clients leave messages and Snapforce stores these in user mailboxes that hold up to 500 voicemails. The call center features within Snapforce include automatic call distribution (ACD) for call routing, and interactive voice response (IVR) for calls screening and transfer. This module also includes custom dashboards and reporting to track and measure all call center and agent performance. In addition to this, Snapforce includes a client portal add-on that lets you resolve support cases directly from within the app. There is also a built-in email client, calendar and document manager.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Account Management

See a list of all your business accounts and interactions and customise these using logical filtering. Use the visual map functionality to see where your contacts are located.

Custom dashboards

Track performance and forecast sales with pipeline reports, important metrics, and a sales leader board.

Event Management and scheduling

Create events directly from individual records, integrate your Snapforce calendar with your other calendars, and send invites and reminders.

Call center features

Snapforce includes automatic call distribution (ACD), interactive voice response (IVR), call screening, and call transfer.

Call center dashboards

Track agent performance and spot trends with custom dashboards and reports, and pre-built reports such as call volume reports.

Telephony

Snapforce offers a voicemail system that lets you hold up to 500 voicemails in your CRM. You can also use the CRM for unlimited conference calls.

Case management

The CRM includes a client portal that can be customised to match your brand. You can resolve support cases using comments and auto-responders.

Features

Audio and video conferencing

Automatic call distribution (ACD)

Case management

Custom reports and dashboards

Document management module

Email provider sync

Event calendar and scheduling

Leads, contacts, and accounts

Opportunity tracking

Orders and invoices

Sales pipeline reports

Snapforce email client

Voicemail and mailbox folders

Recommended Product

Social Media Premium Package

Features: 30 High Quality Postings 3 Social Media Platform

Website Design Standard Package

Features: Linking 30 to 50 static pages. Call to Action feature.

Diginyze Standard Cloud

Features: Upto 500 products Listing 24/7 Chat BOT support.

ECommerce SEO Gold Package

Features: 1- 100 products optimized Easy way to position your ecommerce store in Google, Yahoo, and Bing results

SEO Advance Package

Features: Upto 200 Keyword Optimization ROI-Driven SEO

Liberty Consignment

Features: Tabbed Navigation Custom User Fields

River Software

Features: Goal Management Appointment Scheduling

Scaura

Features: Animations & Transitions Audio Content

Valuer.ai

Features: AI matchmaking Artificial intelligence

GoSignMeUp

Features: Calendar Management Discount/Coupon Management