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SnapEngage

Name: SnapEngage
Rating: 4.5 (2 reviews)

By SnapEngage

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Highlights : About SnapEngage

Advanced web client

Easy chat transfers

Intelligent integration

Simple offline form

Google Analytics integration

About SnapEngage

SnapEngage is a HIPAA compliant live chat solution that caters to businesses across various industry verticals such as travel, hospitality, real estate, health care, insurance, education and more. Key features include SMS-to-chat, a chat portal, custom design and more. SnapEngage supports integration with a wide range of customer relationship management (CRM) platforms and a host of 'look and feel'user interface modification options. It also offers users the ability to transfer files to and from customers via the live chat window and an option that lets them initiate a chat session directly from their mobile phone by sending an SMS (text) messages.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Advanced web client

Easy chat transfers

Intelligent integration

Multi-widgets

Simple offline form

Agent picture

Google Analytics integration

‘Look and feel’ customization

Real time activity monitoring

Unlimited sites

Benefits

SMS Chat

SnapEngage’s Text-to-Chat feature allows your visitors to initiate a chat and communicate with your agents via SMS text message while maintaining the same user-friendly chat portal interface for your agents.

File Exchange

Agents and visitors can share images and other files easily within the chat window.

Secure Data – PCI Compliance

Agents can safely collect secure notes, social security numbers, and credit card details “off the record” directly in the chat window. (This feature is available on Plus and higher plans).

HIPAA Compliance

The vendor supports customers’ compliance with the U.S. Health Insurance Portability and Accountability Act of 1996 (HIPAA).

Post Chat Surveys

You can collect visitor feedback after each chat to evaluate customer happiness, gauge agent performance, and spot areas for improvement.

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