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simplyCT

Name: simplyCT
Rating: 4.5 (2 reviews)

By Simply Connected

912 Interested

Highlights : About simplyCT

Fast set-up (usually within 48 hours)

Multi-channel communication

Real-time activity monitoring

VoIP

About simplyCT

simplyCT unifies your communication and transforms your call center into a contact center, equipped to handle all types of customer interaction – voice, live chat, social feeds (e.g. Facebook, Twitter),email and fax - efficiently and effectively. The simplyCT solution requires no hardware purchase or installation and can be paid for online. Implementation is quick and easy, within 48 hours. On Demand means you only pay as you go for your needs, affording you the flexibility to optimize operations and benefit from tangible savings.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English,Spanish

Platforms

Product Details

Features

ACD (Automatic Call Distribution) system

Call queue management

Multi-channel communication

Real-time activity monitoring

Dynamic and customized rich IVR flow

Skill-based routing, Idle time routing

Call monitoring

Dynamic and customized rich IVR flow

Live monitoring of agent status and interactions in progress

Real-time reporting

Benefits

Fast set-up (usually within 48 hours)

Improves overall productivity and efficiency

Pay-As-You-Grow (monthly basis)

Real-time activity monitoring

Scalable and Modular

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