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Simplisys Service Desk

Name: Simplisys Service Desk
Rating: 4.5 (2 reviews)

By Simplisys

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Highlights : About Simplisys Service Desk

Asset Tracking

Contract/License Management

IT Asset Management

Macros/Templated Responses

Service Level Agreement (SLA) Management

Reporting/Analytics

About Simplisys Service Desk

Simplisys Service Desk is an IT service and support management platform for SMB's. Features include facilities management, an agile service desk, IT service management, employee relations, and an enterprise service desk for managing inter-departmental relationships and service requests. Simplisys Service Desk provides incident and application support, as well as management of crisis events and IT infrastructure changes. With configurable workflows, users have a graphical view of processes in real time. The routing technology enables IT support staff to answer inquiries, questions, requests, and complaints from multiple channels which can be assigned to the correct team depending on workload, priority, and the nature of the issue. With Simplisys Service Desk's incident and reports scheduler, routine incidents can be scheduled, such as housekeeping and planned maintenance tasks, with customizable repetition rates. Cases can be managed and categorized using unique identifiers to help service staff manage response and resolution times, as well as assign priority levels.

Specifications

Business Size

Startup

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Asset Tracking

Automated Routing

Contract/License Management

IT Asset Management

Interaction Tracking

Macros/Templated Responses

Real-time Chat

Remote Access/Control

Reporting/Analytics

Service Catalog

Service Level Agreement (SLA) Management

Ticket Management

Workflow Configuration

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