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Sierra Gold Software

Name: Sierra Gold Software
Rating: 4.5 (2 reviews)

By SAI

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Highlights : About Sierra Gold Software

Call Monitoring

Inbound Reporting

Mobile Line Compatibility

Internal Cost Allocation

Unattended Call Management

About Sierra Gold Software

Sierra Gold is a cloud-based telecom expense management solution that caters to the needs of infrastructure analysts and IT communications managers. The solution enables telecom and IT departments to manage data, voice and video expenses for wireless and wireline devices. Sierra Gold tracks wireless telecom assets and identifies underutilized extensions, which helps reduce maintenance costs. It also enables users to optimize network through traffic analysis, monitor trunks, route calls and locate circuit outages. The solution provides reporting that allows communications managers to upload and process invoices, search expenses by accounts or departments, allocate costs and export data. Sierra Gold lets users make projections for telecom usage and costs. They can also access call records for security and audit purposes.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Call Monitoring

Usage Reporting

Chargeback Tracking

Internal Cost Allocation

Call Duration

Unattended Call Management

Inbound Reporting

Billing for Data

Contract Negotiation

Mobile Line Compatibility

Call Volume

Who Answered Log

Outbound Reporting

Fixed Line Compatibility

By-Extension Reporting

Benefits

Ability to charge-back call costs to managers or other user types

Automatically map call costs to the company General Ledger accounts

Individualize calling reports with custom queries

View call patterns via reports or through a visualization engine

Monitor calling activity for toll fraud

Report on 911 calls in real-time

Long term retention of call details for forensic and e-discovery requirements

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