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ServiceMax

Name: ServiceMax
Rating: 4.5 (2 reviews)

By ServiceMax

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Highlights : About ServiceMax

Mobile Field Service Management

Schedule and Dispatch

Work Order Management

Installed Base

Warranty and Contract Management

Preventive Maintenance

About ServiceMax

ServiceMax is a cloud-hosted field service scheduling solution that provides businesses of all sizes a complete suite of applications and tools. The system addresses the following core service functions: warranties and service contracts management, monitoring inventory and service parts, work order management, machine-to-machine communication, and self-service access portals for customers to offer a full customer relation management service.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Mobile Field Service Management

Schedule and Dispatch

Work Order Management

Installed Base

Warranty and Contract Management

Preventive Maintenance

Parts and Returns Management

Metrics, Reporting and Dashboards

IOT Connected Field Service Management

Complex Job Planning

Benefits

“Connected Field Service” Approach

ServiceMax is an innovative field scheduling tool. Businesses that use ServiceMax’s “Connected Field Service” approach become more effective in dispatching qualified individuals to address customer issues long before they become huge problems. The ServiceMax software gives businesses full visibility of their clients’ equipment health, warranties, contracts and more. With the Internet of Things connectivity, ServiceMax users are able to receive data about a customer’s assets, say a fleet of trucks and the status of each truck’s engine, brake analysis, GPS connectivity and more.

Tools and Materials

With ServiceMax, users are able to access these data and dispatch qualified technicians and equip them with the right tools and materials so that they can fix the problem and prolong the service life of their client’s assets.

Flexibility and Customization

ServiceMax is an ideal field scheduling solution for small and medium-sized growing companies. The software allows businesses to focus on work order management, tracking entitlements and installed base, monitoring inventory and service parts, and social collaboration between customers and employers. ServiceMax presents users great flexibility and supports customization for each client, features that are not offered by similar products.

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