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ServiceGuru Kiosk

Name: ServiceGuru Kiosk
Rating: 4.5 (2 reviews)

By ServiceGuru

1294 Interested

Highlights : About ServiceGuru Kiosk

Improve online reviews.

The ServiceGuru kiosk collects 50x more ratings than online review sites, receipt surveys, email questionnaires, combined. Automatically prompt your happy customers to share their experience online.

Measure customer service at the staff level.

Include images of your staff on the kiosk so your customers can provide feedback on the service they were provided. Find out why your top performers are great so you can train the rest of the team.

Understand your customers.

We use questions to understand not only how your customers feel (1 to 5 stars) but why they feel that way. When they review your employees, they can assign attributes like knowledgeable, friendly, professional. In addition you can ask any survey questions you like to gather important market research for your business.

About ServiceGuru Kiosk

ServiceGuru Kiosk is a cloud-based solution that helps businesses automate processes for collecting customer feedback through kiosk devices across multiple locations. Key features include remote update/installation, usage reporting, virtual keyboard, wireless internet access and touch screen functionality. Designed for service-based businesses of all sizes, ServiceGuru Kiosk lets users upload staff images for customers to post reviews and comments against the services provided by them. It allows firms to build surveys for assigning attributes against employees to evaluate service quality and improve the efficiency of workers. Additionally, the solution enables enterprises to develop performance benchmarks and generate reports for providing weekly updates about location comparison, satisfaction ratings and employee feedback. Mobile application for iOS devices is also offered by ServiceGuru Kiosk that allows users to remotely manage business activities. It is available on a monthly subscription and support is extended via documentation, phone, email, FAQs and other online measures.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Customized Attributes

Easy Setup

Robust Reporting

White Label

Measure and Store

Build Contact List

Private Reviews

Motivate Employees

Customer Activity Tracking

Customer Review Platform

Customized Attributes

Negative Feedback Management

Response Management

Benefits

Capture More High-Quality Feedback

ServiceGuru helps you graduate from the old methods of gathering customer feedback. No more do you have to pass out paper-based questionnaires and forms and pray your customers give you a positive review if they ever bother to answer them at all. The truth is paper-based feedback forms are boring and many customers are not keen to answer, let alone finish questionnaires and surveys.

Feedback Means Improvement

As more and more customers leave feedback and reviews, the more you get to understand your customers, their behaviors, and triggers among others. ServiceGuru helps you get high-quality feedback, which then translates to better insights.

Total Feedback Control

ServiceGuru lets you keep all your reviews offline and private, which is a great feature if they are on the negative side. This allows you to discover the root cause of their dissatisfaction and resolve them quickly and quietly.

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