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Service Pro

Name: Service Pro
Rating: 4.5 (2 reviews)

By MSI Data

1541 Interested

Highlights : About Service Pro

Scheduling

Service history tracking

Quotes / estimates

Electronic signature

Technician management

Service management (field and office)

Work order lifecycle

Order management and invoicing

Customer site equipment management

Service contract management

Quoting & contract creation

Installment invoicing & automated scheduling

Scheduling

Service history tracking

Quotes / estimates

Electronic signature

Technician management

Service management (field and office)

About Service Pro

MSI Data’s Service Pro is a cloud-based field service management solution for field service businesses in a variety of verticals including manufacturing, construction, telecommunications, transportation and distribution. The platform enables users to manage field personnel and related tasks such as scheduling, dispatching, contracts and inventory management. Service Pro offers features such as repair management, asset and inventory tracking capabilities and serial and lot number processing tools. Users can track asset history and monitor performance as well as monitor service contract sales and success. Additional features include call taking and dispatching, job assignment, visual scheduler and service order management.

Specifications

Business Size

Small

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Scheduling

Service history tracking

Quotes / estimates

Electronic signature

Technician management

Service management (field and office)

Call taking and dispatching

Service work order management

Asset tracking

Service contracts

RMA management

Visual scheduler

Stakeholder web portals

Spare parts / inventory tracking

Task tracking

Segments management

Appointments

Divisions and regions

Work order lifecycle

Order management and invoicing

Customer site equipment management

Service contract management

Quoting & contract creation

Installment invoicing & automated scheduling

Return service management

Service profitability tracking

Customer management

Scheduling

Service history tracking

Quotes / estimates

Electronic signature

Technician management

Service management (field and office)

Call taking and dispatching

Service work order management

Asset tracking

Service contracts

RMA management

Visual scheduler

Stakeholder web portals

Spare parts / inventory tracking

Task tracking

Segments management

Appointments

Divisions and regions

Work order lifecycle

Order management and invoicing

Customer site equipment management

Service contract management

Quoting & contract creation

Installment invoicing & automated scheduling

Return service management

Service profitability tracking

Customer management

Scheduling

Service history tracking

Quotes / estimates

Electronic signature

Technician management

Service management (field and office)

Call taking and dispatching

Service work order management

Asset tracking

Service contracts

RMA management

Visual scheduler

Stakeholder web portals

Spare parts / inventory tracking

Task tracking

Segments management

Appointments

Divisions and regions

Work order lifecycle

Order management and invoicing

Customer site equipment management

Service contract management

Quoting & contract creation

Installment invoicing & automated scheduling

Return service management

Service profitability tracking

Customer management

Benefits

Functional

Service Pro provides deep functionality and ease of use across mobile, scheduling and back office service management, on a flexible cloud platform.

View and report

Users are able to view and report on field service operations by region or devision, as well as manage calls, work orders, customers, contracts, sites and more.

Visual scheduler

The visual scheduler helps users make quick and intelligent scheduling decisions using visual tech status, location and skill-set information.

Task tracking

Organizations can improve their field service business intelligence and performance by tracking important tasks in the field and in the office.

Service management

Service Pro help organizations manage and reduce the number of appointments necessary to meet quality customer field service expectations.

Functionality and Flexible

Service Pro provides deep functionality and ease of use across mobile, scheduling and back office service management, on a flexible cloud platform.

Management

Users are able to view and report on field service operations by region or devision, as well as manage calls, work orders, customers, contracts, sites and more.

Visual Scheduler

The visual scheduler helps users make quick and intelligent scheduling decisions using visual tech status, location and skill-set information.

Field Service Business Intelligence and Performance

Organizations can improve their field service business intelligence and performance by tracking important tasks in the field and in the office.

Manage and Reduce Appointments

Service Pro help organizations manage and reduce the number of appointments necessary to meet quality customer field service expectations.

Functional

Service Pro provides deep functionality and ease of use across mobile, scheduling and back office service management, on a flexible cloud platform.

View and report

Users are able to view and report on field service operations by region or devision, as well as manage calls, work orders, customers, contracts, sites and more.

Visual scheduler

The visual scheduler helps users make quick and intelligent scheduling decisions using visual tech status, location and skill-set information.

Task tracking

Organizations can improve their field service business intelligence and performance by tracking important tasks in the field and in the office.

Service management

Service Pro help organizations manage and reduce the number of appointments necessary to meet quality customer field service expectations.

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