Highlights : About Satmetrix
Product Details
Features
CX insights delivery
Automated analytics to reveal unprecedented insights
Targeted change
Action management process management and monitoring
Customer experience data collection and integration
Benefits
All customer data are presented in real-time via stunning visualizations that make information easy to digest. On top of that, all visualizations are optimized for easy drilldowns and navigation, allowing users to dig deep and discover root causes for delight and disappointment for your precious customers.
Satmetrix comes with built-in text analytics to help you read and decipher comments from your customers so that you will instantly recognize the prevailing sentiment and themese.
Collaboration is a breeze with Satmetrix. With tools that allow you share online reports, annotate trend lines, and more, your team are always on the same page, have access to the same information and insights, which enables them to take decisive actions to improve customer experience and drive your business further.
Satmetrix delivers a platform that lets you get the stock of the customer experience on a continuous basis and provide you with the tools you need to slice, dice, and dissect the data so you can create significantly improved customer experiences.
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