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Samespace Software

Name: Samespace Software
Rating: 4.5 (2 reviews)

By Samespace

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Highlights : About Samespace Software

CRM integration

Performance Management

Quality Management

Call Routing

Application Integration

Real Time Reporting

About Samespace Software

Samespace is a cloud-based live chat solution that helps businesses to communicate and manage interactions with visitors in real time. It allows users to nurture leads and manage customer interactions, as well as add notes and tags to customer information. Samespace enables users to track campaign information which includes the number of inbound calls, outbound calls, chats and average wait time. It also provides a summarized view of lead responses, including interested leads and callbacks. Samespace enables managers to track agent performance based on number of calls taken, average call handling time and the number of converted leads. The call routing feature allows users to assign calls to agents based on skill sets, campaign type and availability. Samespace also offers a web call service that allows visitors to place a call to service agents from a company's website.

Specifications

Business Size

Small

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

CRM integration

Performance Management

Quality Management

Call Recording

Call Management

Application Integration

Real Time Monitoring

Live chat system

Real Time Reporting

Conferencing

Call Monitoring

IVR / Voice Recognition

Campaign Management

Automatic Call Distribution

Computer Telephony

Blended Call Center

Call Logging

Inbound Call Center

Manual Dialer

Outbound Call Center

Premise-Based Call Center

Progressive Dialer

Queue Manager

Virtual Call Center

Workforce Management

Data Management

Call Reporting

Dashboard

Lead capture

Campaign Management

Auto-Dialing

Call List Management

Benefits

Reach more prospects with less work, build and manage your team with ease, and monitor sales calls as they happen with Samespace.

Samespace offers a design-centric approach for reduced agent onboarding time and attrition rates.

Use the efficient web dialler for outbound and inbound calls, and get in-depth analytics and real-time monitoring for every conversation.

Match the right support, quickly resolve customer issues, build better brand loyalty through Samespace's intelligent routing to increase productivity.

Give visitors a choice to call you by just clicking a button from your website.

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