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Samanage

Name: Samanage
Rating: 4.5 (2 reviews)

By Samanage

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Highlights : About Samanage

Email Integration

Knowledge Base

Incident Management

Ticket Management

Service Level Management

Self Service Portal

About Samanage

Samanage is an award-winning IT service desk and asset management software. It won our 2017 Supreme Software Award and our Expert’s Choice Award. Samanage service management software is a solution that can instantly be deployed via a true cloud, SaaS based model. There is no hardware or software installation required, and no maintenance ever on your site. Samanage is also multi-tenant meaning a single, always new instance of software that lets customers enjoy the fastest time to value and unmatched user experience.

Specifications

Business Size

Small, Mid-Market, Enterprise

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

IT Service Desk

Knowledge Base

Self-service Portal

Problems & Changes

SLA Management

Mobile Access

Tailored dashboard

Built-in best practices

Warranty sync

QR Audit tool

Crowdsource printers

Always current

Snapshot view

No-regrets undo

Invisible patches

Benefits

It’s Easily Scalable

Samanage is an integrated solution that is designed for full ITIL compliance. Therefore, it is a suitable application for the service desk workflows of large companies. Since Samanage is a cloud service it is also suitable for small and medium-sized businesses. This provides businesses the agility to boost their support infrastructure to match growing needs. Pricing is offered based on the number of asset devices and support agents. Your price plan can be tailored to match your IT operations.

You Can Track Your Assets’ Entire Lifecycle

Samanage asset management can manage both hardware and software assets, and both parts or whole of the asset. There are more than 200 properties for the hardware depository such as CPU, sound cards, disks etc. Tagging makes it simple to define the item’s status, delegate it to users, and monitor its performance. The service desk also has a robust software repository. You can easily retrieve software details and detect unauthorized installation or security bugs.

You Can Offload Non-core Daily Tasks To Make IT More Efficient

Routine tasks can bog down your IT service. To offload routine tasks from IT support, you can create a self-service portal. Samanage offers this feature with full service catalog capabilities as it is ITIL-certified. The IT service catalog helps you define and publish accessible support services on your site. The catalog also blocks nuisance requests. Your IT support can document common issues and best practices in the knowledge base. This can reduce their workload. The knowledge base is backed by a stable ITIL-compliant backend.

It’s Intuitively And Visually Designed

Samanage’s Dashboard offers deep insights on all IT-related incidents across your business. Values are presented in metrics, graphs, and key performance indicators (KPI) to help managers get the big picture at a glance. Samanage supports dual single sign-on (SSO) capability seamlessly. After signing on, users can be assigned the full range of roles and access levels according to requirement. If you don’t need the extra features, you can avoid paying for them during price quotation.

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