RichCall is a live communication software for contact center designed to further extend communication and customer service capabilities and effectiveness by adding video and collaboration tools. The software gives customer service agents a platform to provide better service or perform more effective sales and marketing pitches via screen sharing instead of having to provide instructions or product descriptions over the phone. With RichCall, agents can see the issues their customers are experiencing with their products. This functionality quickly gives them a better understanding of the problem, enabling them to dispense the appropriate steps and advice to resolve the issue. This functionality also works for sales and marketing agents, allowing them to deliver beautiful and more detailed presentations of their products instead of having to describe what they are selling and leave their customers to imagine what their products look like and how they work.
RichCall is a live communication software for contact center designed to further extend communication and customer service capabilities and effectiveness by adding video and collaboration tools. The software gives customer service agents a platform to provide better service or perform more effective sales and marketing pitches via screen sharing instead of having to provide instructions or product descriptions over the phone. With RichCall, agents can see the issues their customers are experiencing with their products. This functionality quickly gives them a better understanding of the problem, enabling them to dispense the appropriate steps and advice to resolve the issue. This functionality also works for sales and marketing agents, allowing them to deliver beautiful and more detailed presentations of their products instead of having to describe what they are selling and leave their customers to imagine what their products look like and how they work.
Specifications
Business Size
Startup
Customization
Yes
Deployments
Cloud
Language Support
English,Russian
Platforms
Product Details
Features
Live Video Chat
Video Kiosks
File Sharing
Remote Video Support
Co-browsing
Mobile Video
Benefits
Mobile Video
RichCall helps you process client claims faster with mobile video functionality and enhance your sales with co-browsing and file sharing features. Workers in the finance industry will definitely appreciate how RichCall allows them to perform consultations with their clients face to face without requiring them to be physically present.
Deploy
RichCall can also be deployed via video kiosks in malls, banks, and other places with heavy foot traffic. This functionality makes it easy for people to reach your experts remotely, get their queries answered, and encourage them to make purchase decisions and your other desired actions.
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