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Revio

Name: Revio
Rating: 4.5 (2 reviews)

By Rev.io

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Highlights : About Revio

Automated phone-based IVR

Customer tagging

Detailed customer support notes

Real-time CDR (call detail record) rating

Prepaid plan rating and control platform

Automated telecom provisioning

Order dashboard

Bulk order management

Telecom agent/reseller portal

Change logs

Online customer portal

Commissions management

Lifeline compliance queue

Customizable collections workflow

Unified customer profiles

Customizable reporting

Order fulfillment system

Promotion and discount management

Recurring billing

Support ticketing

Automated reporting

About Revio

Rev.io is a telecom billing software and back-office management solution designed for use by communications service providers, cloud service providers, resellers, independent software vendors, and private companies which offer cloud-based solutions. Rev.io offers users customer relationship management (CRM) capabilities, including unified customer profiles, which include customer names, contacts, service plans, bills with attached PDFs, orders, open support tickets, and more. An online customer portal and interactive voice response (IVR) phone system allow customers to request changes, make payments, submit support tickets, and more, whether within or outside of office hours. Users can tag customers who have specific needs, allowing team members to identify these customers and provide appropriate support. Rev.io includes a real-time control and rating platform for prepaid plans for wireline, wireless, and VoIP services, and supports recurring billing for multiple plan types, including prepaid, postpaid, residential and business plans on a monthly, quarterly, or annual basis. Users can create promotions and pricing packages to offer to customers, such as tax-inclusive pricing, free months, discounts, and more. Rev.io also allows users to configure rules to customize their collections workflow, to automatically make calls to customers, send reminder emails and printed letters, and suspend customer accounts for non-payment.

Specifications

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Benefits

Identify customers who have specific needs, and tag them to share information across teams and provide the most appropriate customer service.

Configure collections rules and customize workflows to automatically send reminder emails, make calls, mail printed letters, suspend customer accounts for non-payment, and more.

Log and track all changes made to customer accounts, including who has viewed the account, and details of who made each change.

A prepaid plan control platform enables users to provide monthly plans and one-off expiration plans, such as monthly bundled call minutes and SMS messages.

In-built customer support ticketing allows customers to open tickets through the online customer portal or by email, and lets users track issues and associate tasks for repairs.

Create customizable reports and schedule automated reports to be sent out on a daily, weekly, or monthly basis.

The CEO's Dashboard gives users a real-time overview of various metrics, including top customers, churn, order summaries, accounts receivable, and more.