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RescueAssist

Name: RescueAssist
Rating: 4.5 (2 reviews)

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Highlights : About RescueAssist

Unlimited Live End-User Support

Access and Control Unattended Computers

Mobile Device Remote Support

Support from iPad or Android device

Multi-Monitor Navigation

Remote Desktop Support (RDP)

About RescueAssist

RescueAssist - formerly GoToAssist - provides a remote support solution for IT managers and technicians to access and control devices remotely, carry out in-session chat, transfer files and remotely configure and reboot devices. The complete remote support solution provides two-way screen sharing so that both technicians and customers can share each other's screens. Live remote support can be offered on both PC and Mac devices, as well as from and on smart phones and other mobile devices. RescueAssist provides you with the ability to collaborate and share tasks with team members by inviting other support technicians to sessions and transferring remote support sessions to other reps. The Management Center allows you to assign tasks, permissions and access to multiple technicians. Each rep can support up to 8 customers at a time. Technicians can also use the app to access and control unattended devices to fix problems even when an end user is not present. Furthermore, RescueAssist offers session reporting and session recording to track time spent on tasks and keep audit trails.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English,French,German

Platforms

Product Details

Features

Unlimited Live End-User Support

Access and Control Unattended Computers

Team-Based Support

Mobile Device Remote Support

Customer-Initiated Support

Support from iPad or Android device

Two-Way Screen Sharing

Remote Diagnostics

In-Session Chat

Multi-Monitor Navigation

Multi-Session Support

Remote Desktop Support (RDP)

Control PC and Mac computers

Integrated Service Desk Module

Session Reporting

Benefits

Unlimited Live End-User Support

In one click you can transform a phone session to an online support session. Control end user' PC and Mac devices.

Control Unattended Computers

Get access to unattended machines for emergency work or routine maintenance by deploying a small piece of software ahead of time.

Team Management Center

Assign jobs to multiple technicians at once, give them permissions and decide which unattended machines they can access.

Mobile Device Remote Support

Deliver remote support from any iPhone, iPad or Android device. Conduct chat sessions, update profiles and configure mobile devices.

Customer-Initiated Support

Your customers can use the chat tool to connect with support reps by integrating RescueAssist with your website, support community or self-service portal.

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