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Rescue
Rescue

Rescue

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Highlights : About Rescue

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Multi-Platform Remote Control

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Web-based Technician Console

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Remote Diagnostics

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Multi-Session Handling

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Technician Monitoring

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External/Internal Technician Collaboration

About Rescue

A remote support tool built for one man helpdesks to the world's largest support organizations and everyone in between. Helping you provide technical support to your employees, your customers, or both, with a solution which is fast, reliable, flexible, and easy to use. Rescue gives you a tool to seamlessly support customer request - not matter what they are or where the originate from without needing to use pre-installed software or being on the same network. LogMeIn Rescue solves problems more quickly, accurately and conveniently for a better customer and agent experience.

Specifications

  Business Size
Small, Mid-Market, Enterprise
  Deployments
Cloud
  Language Support
English,German,Spanish
  Platforms

Product Details

Features

External/Internal Technician Collaboration

Customer Surveys

Customization

CRM Intergration

Interactive Video Support

Ticketing System Intergration

Complex workflow management

Multi-Platform Remote Control

Web-based Technician Console

Remote Diagnostics

Multi-Session Handling

Technician Monitoring

Benefits

Multi-Platform Remote Support

Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.

Simple to Use

Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.

Customizable

Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.

Built Secure

Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality

Reliable

Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.

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