Highlights : About Rescue

Multi-Platform Remote Control

Web-based Technician Console

Remote Diagnostics

Multi-Session Handling

Technician Monitoring

External/Internal Technician Collaboration
Product Details
Features
External/Internal Technician Collaboration
Customer Surveys
Customization
CRM Intergration
Interactive Video Support
Ticketing System Intergration
Complex workflow management
Multi-Platform Remote Control
Web-based Technician Console
Remote Diagnostics
Multi-Session Handling
Technician Monitoring
Benefits
Multi-Platform Remote Support
Resolve simple to complex issues on PCs, Macs, mobile device, and, with our interactive video tool, even unconnected devices with just one tool.
Simple to Use
Solve problems faster and easier by having every tool a technician needs at the forefront – run diagnostics, take control, transfer files, reboot and reconnect, or run scripts with one click.
Customizable
Rescue is flexible enough to meet the needs of your support organization now and in the future with the ability to build customized workflows, configure agent permissions individually or at a group level, and add your company's branding to customer facing interfaces.
Built Secure
Rescue is committed to annual security audits and integrated with optimized security features including AES-256-bit encrypted connections and permission-based functionality
Reliable
Rescue has continuously delivered industry leading 99.9+% uptime, providing the reliability professionals require.