Highlights : About Reputology
Product Details
Features
Multi-Channel Data Collection
Sentiment Analysis
Customer Segmentation
Text Analysis
Feedback Management
Analytics
Dashboard
Knowledge Management
Predictive Analytics
Survey/Poll Management
Feedback Collection
Complaint Monitoring
Survey Management
Analytics
Keyword Filtering
Benefits
Receive instant email notifications when Reputology detects new reviews, then respond to reviewers quickly. 80% of issues can be resolved with timely customer service.
Gain visibility on all reviews for all locations in one easy-to-use interface. No more clicking around from one review site to the next.
Customize the Reputology dashboard view to suit people in different areas of the businesses (local operators, head office, etc.)
Set quantifiable customer experience, reputation and review-oriented goals, measure KPIs, and analyze trends with Reputology's advanced analytics modules.
Identify themes and trends thanks to Reputology's Text Analysis feature which analyzes unstructured free form text in customer reviews and displays results as Word Cloud reports.
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