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RepuGen

Name: RepuGen
Rating: 4.5 (2 reviews)

By RepuGen

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Highlights : About RepuGen

Review monitoring

Response management

Multi-language patient surveys

Multiple location/provider breakdowns

Online reputation monitoring

Feedback collection

About RepuGen

RepuGen is an online healthcare reputation management software which allows healthcare practices, medical groups, hospitals, individual practitioners, and dentists to track patient satisfaction, automate feedback collection, track trends, and more. Patient reviews from more than 45 rating sites can be managed from a single dashboard. Users are automatically notified of all new reviews, both positive and negative, and can automate the outreach process to collect feedback from patients. The built-in sentiment analysis tool enables the measurement of patient experience, and the feedback word cloud gives users insight into how patients feel about the service offered.

Specifications

Business Size

Startup

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Review monitoring

Social media monitoring

Response management

Negative review interception

Sentiment & intensity tracking

Multi-language patient surveys

Multiple location/provider breakdowns

Online reputation monitoring

Word cloud reports

RepuGen verified testimonials page

Positive review acquisition

Patient satisfaction measurement & reporting

New/returning patient reports

Benefits

Negative review interception

RepuGen automatically generates alerts when dissatisfied patients are identified, allowing users to reach out to patients immediately after their visit to prevent negative reviews being posted online.

Patient feedback

Patient feedback is collected at adjustable intervals through an automated outreach process to nurture patient relationships and gather genuine reviews.

Patients post reviews

Users are immediately notified whenever patients post reviews online, allowing them to track and respond to all new reviews promptly.

Dashboard

Patient satisfaction and trends can be measured for each physician and location to monitor provider, staff, and doctor performance, with each practice manager given their own dashboard.

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