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Quiq Messaging

Name: Quiq Messaging
Rating: 4.5 (2 reviews)

By Quiq

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Highlights : About Quiq Messaging

Multi-channel collection

Detailed customer information database

Shortcut messages

Real time agent monitoring

Service level management

Automated conversation prioritization

About Quiq Messaging

The Quiq business messaging tool is intended for companies who want to better serve their customers and improve the ways their customer service teams operate. Quiq enables organizations to communicate over the channels their customers are already using, particularly SMS/Text, as well as Facebook Messenger, Kik, and Chat. While customers choose the messaging channel that best fits their preferences, Quiq makes it easy for customer service agents to handle all incoming messages in one consolidated platform. Quiq helps companies to better serve their customers by handling multiple inquiries simultaneously with asynchronous messaging. Quiq's adaptive response timer automatically prioritizes the most urgent messages and ensures that agents are always handling conversations at the rate at which their customers are engaging. Service is the differentiator and Quiq understands messaging as a integral piece to providing superior customer experiences.

Specifications

24/7 Support

Yes

Business Size

Mid-Market

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Customer engagement center

Multi-channel collection

Multiple brands / products

Automated routing

Help desk

White label branding

Proactive invitations

Shortcut messages

Call me option

Persistent chat

Chat functionality

CRM integration

Detailed customer information database

Instant messaging

Multi-channel communication

Real time agent monitoring

Service level management

Automated conversation prioritization

SMS integration

Third party integration

Benefits

Multi-conversation interface

an intuitive user interface allows agents to handle multiple simultaneous conversations.

Adaptive response timer

conversations prioritized for agents automatically based on the customer's engagement level.

Contact center ready

simple but sophisticated controls for contact centers including routing and queueing rules.

Collaborate & transfer

agents can collaborate with or transfer a conversation to another agent or manager.

Extensible UI

display and update data from internal systems and perform automatic lookups based upon customer messages.

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