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Qualtrics CustomerXM Software

Name: Qualtrics CustomerXM Software
Rating: 4.5 (2 reviews)

By Qualtrics

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Highlights : About Qualtrics CustomerXM Software

Concept testing

Employee engagement surveys

Mobile surveys

Email triggers

Business analysis

Market segmentation

About Qualtrics CustomerXM Software

Qualtrics CustomerXM is a cloud-based customer experience management system that helps small to large sized businesses monitor customer interactions and forecast purchase behavior. The application comes with a digital CX feature that lets marketers launch surveys, collect feedback and share reviews on social media channels. Supervisors can assign teams or individuals role-based permissions and provide access to resources. Further, the solution assists team members with collaboration, scheduling and task assignment. Qualtrics CustomerXM integrates with third-party platforms such as SAP, Salesforce and JIRA. The solution comes with a mobile application for iOS and Android. Support is provided via phone, chat and email and pricing is available on request.

Specifications

Business Size

Mid-Market

Deployments

Premise

Language Support

English

Platforms

Product Details

Features

Concept testing

Employee engagement surveys

Employee exit interviews

Marketing research

Net promoter score

Voice of customer

Website feedback surveys

Research suite

Mobile surveys

Site intercept

Role-based dashboards

Goal management

Email triggers

Predictive intelligence

Customer satisfaction & loyalty

Randomization

Multi-rater assessments

Text highlighting

Brand control

Email surveys

QR codes

SMS surveys

Product management

Brand management

360 degree feedback

Automated actions

Ad hoc analysis

Ad hoc reporting

Employee assessments

Automatic notifications

Advanced branching

Business analysis

Change management

CRM integration

Data filtering

HR management

Incident management

Multi-channel communication

Multiple user accounts

Real time analytics

Benefits

Qualtrics Customer Experience - Delight & retain your customers.

Qualtrics gives organizations complete control over their customer experience programs. Respond to customer needs, analyze trends, and make changes in real time. Qualtrics is easy to use, extremely flexible, and automates processes that drive action.

Qualtrics CoreXM- Understand your market.

When you want your products to be as innovative as the artists who use them, you need an insight platform that’s fast and flexible enough to put the customer’s voice into every step of the development process.

Qualtrics Employee Experience - Engage & develop your employees.

Collect and act on employee feedback in real time. From exit interviews to 360 performance reviews to employee engagement programs, organizations can now manage all their employee insights in one place.

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