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ProProfs Help Desk

Name: ProProfs Help Desk
Rating: 4.5 (2 reviews)

By ProProfs

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Highlights : About ProProfs Help Desk

Automated Routing

IP Whitelisting

Interaction Tracking

Macros/Templated Responses

Service Level Agreement (SLA) Management

About ProProfs Help Desk

ProProfs Help Desk is an all-in-one help desk solution that streamlines the entire customer support process. Businesses can manage all customer-facing inboxes on one platform, track tickets from start to finish, collaborate with agents on tickets, and resolve complaints and issues. ProProfs Help Desk also enables companies to store customer history and track tickets as per response time, past due, and more. Features of ProProfs Help Desk include automated routing, knowledgebase integration, customizable branding, Service Level Agreement (SLA) management, customer interaction tracking, and multi-channel communication. Teams can set ticket overdue alert times and preferences as per SLAs, as well as organize support tickets via labels, child tickets, priorities, and more. The solution offers an internal knowledge base, as well as customer ratings based on help articles and chats.

Specifications

Business Size

Small

Customization

Yes

Deployments

Cloud

Language Support

English

Platforms

Product Details

Features

Automated Routing

Email Management

IP Whitelisting

Interaction Tracking

Knowledge Base

Live Chat

Macros/Templated Responses

Real-time Chat

Reporting/Analytics

Service Level Agreement (SLA) Management

Support Ticketing

Ticket Management

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